Privacy Policy

1. Introduction & Scope

Sunloop Energy Limited (“Sunloop”, “we”, “our”, or “us”) is committed to safeguarding the privacy and security of individuals, clients, and partners who interact with our website, solar systems, battery storage telemetry, and IoT AI Portal services.

2. Information We Collect

• Contact & Inquiry Information: Name, phone number, email address, property type, and location provided via consultation and quotation forms.
• System & Telemetry Data: Real-time solar inverter metrics, battery charge states (SOC), power generation kW, EV charging logs, and grid synchronization parameters for AI monitoring.
• Technical Usage Data: IP address, device type, browser settings, and page interaction timestamps gathered to improve portal performance.

3. How We Use Your Data

We process collected information for legitimate commercial and engineering purposes, including:

• Delivering engineering feasibility assessments, quotations, and subsidy calculations.
• Optimizing battery dispatch, solar string yields, and fault detection algorithms.
• Providing 24/7 technical maintenance support and warranty fulfillment.
• Ensuring compliance with Indian electrical grid safety standards (CEA / TANGEDCO).

4. Data Protection & Confidentiality

We implement robust technical and organizational security measures, including 256-bit SSL encryption, restricted role-based database access, and ISO 9001:2015 certified data handling practices. We do not sell or monetize personal or telemetry data to third parties.

5. Contact Data Protection Officer